We want to you love everything you buy from Pucker & Wink so please do not hesitate to contact us with any problems.
If your item arrives broken or faulty, please contact us within 10 days of purchase. We will offer the option of a full refund or replacement if the item has arrived faulty.
Please choose your items carefully as we cannot offer refunds or replacements due to ‘change of mind’ purchases, only in the instance where the item has arrived broken or faulty.
Please keep all original packaging if there is an issue with your order. If you receive an incorrect item, please do not open or use it, we cannot process returns on used items.
If you wish to cancel an order before it is shipped, please email or phone us. If we are able to catch it in time, we can issue a store credit for the value of the order. Unfortunately orders that are already with the Courier can not be canceled. Please think carefully before placing your order, we work really hard to get all orders out with overnight delivery so often it’s hard to locate an order before it’s with the Courier.
Please note also that colours shown are an indication only and often appear different between different computers & phones. Please let us know if you think an image or swatch is inaccurate.
If you wish to cancel an order before it is shipped, please email or phone us. If we are able to catch it in time, we can issue a store credit for the value of the order. Unfortunately orders that are already with the Courier cannot be cancelled. Please think carefully before placing your order, we work really hard to get all orders out with overnight delivery so often it’s hard to locate an order before it’s with the Courier. All orders are subject to the availability of products.
Gift Vouchers are redeemable at Pucker & Wink. Vouchers are valid for twelve months from date of purchase. Vouchers are not redeemable for cash.
Please contact us at hello@puckerandwink.co.nz if you have any problems or queries. We will endeavour to respond to you within 48 hours (Monday to Friday).
We’ll do our absolute best to get your order to you between 2-3 business days. If your parcel is returned to us for whatever reason, we will need to charge a fee to send it again. Please check that there is a safe place for the Courier to leave your parcel and that the address you have provided is correct. If the delivery is delayed for any reason, we will notify you of the delay and an option will be provided to obtain a refund.
We accept Visa and Mastercard payments (provided by Windcave) – it’s fast, easy and secure. Payment by credit or debit card is the best way to ensure your order gets to you as fast as possible.
Your personal data will be used to process your order and your credit card number will not be held on file or shared with others.
Tuesday 9am – 5pm
Wednesday 9am – 5pm
Thursday 10am – 7pm
Friday 9am – 5pm
Saturday 9am – 4pm
Sunday & Monday closed.
Pucker & Wink Beauty Lounge is a New Zealand wholly owned and operated company and that all transactions will be billed in New Zealand dollars.
Tuesday 9am – 5pm
Wednesday 9am – 6pm
Thursday 10am – 7pm
Friday 9am – 5pm
Saturday 9am – 3pm
or later by appointment
Sunday & Monday closed.
Tuesday 9am – 5pm
Wednesday 9am – 6pm
Thursday 10am – 7pm
Friday 9am – 5pm
Saturday 9am – 3pm
or later by appointment
Sunday & Monday closed.
