Frequently Asked Questions

Yes it is safe. Your credit card details are fully encrypted in our processing system, and are processed by a well-known and trusted credit card processing company called Windcave.

Yes! Orders can be picked up from our Pucker and Wink Beauty Lounge in Te Atatu Peninsula, Auckland.

Yes. As you go through to the checkout you will be asked the delivery address of the recipient, at this point you nominate the person and actual physical address you want the gift sent to. Please use the street address, we do not send items to Box numbers.

As we use couriers to deliver goods, you must use an actual physical street address not a Box number. If you are sending an item to a person’s home who is not there during the day, we suggest it might be better to send it to their work address.

We charge a flat rate of $10 for courier delivery anywhere in New Zealand, with single purchases over $100 FREE shipping. We do not ship internationally.

Please allow 1-2 working days for delivery depending upon your location within New Zealand. Orders placed after 4.30pm on Friday will be processed on the following Monday. If we do not have that item in stock we will email you asking whether you still want the product when it comes in or if you would like us to refund your credit card.

Please contact us and give us your order details and we will investigate and track the item with the courier.

All our items are carefully checked before dispatch. In the unlikely circumstance that damage occurs in transit we will replace the product free of charge. To ensure delivery of replacement you must contact us within three days of receiving the goods. You will need to send back the damaged goods in the original packaging before we send the replacement.

Yes – if you are unhappy with the goods we will happily refund your credit card or issue you with a credit note valid for 6 months from the date of purchase, which ever you prefer. We will issue you this providing the goods are received back within 10 working days from purchase, in original condition, unused and in the original packaging.

New Zealand goods and services tax (GST) is included in all prices given (15%).

No. Your details remain private with us.

All transactions will be charged in New Zealand dollars. Please note we do not ship internationally.